Manage the day-to-day activities of the Visa Medical Center & accountable to for all Visa application related operations.
Maintaining MIS (Daily Reports, Handling OT data, Incentive data), Monthly Business Reviews.
Handling the center effectively in absence of center manager.
Overall administrative and people management responsibility.
To ensure highest level of service standards & service quality are met during day to day operations at center.
Monitor Security related issues.
Training/ Mentoring the team and implementation of new processes, while working closely based on instructions from the Center Manager and the Country Manager.
Managing escalations for the center and provide effective resolutions.
Assign staff duties and manage roster based on the trend analysis/footfall trend in each of the QMC.
Ensuring compliance and timely updating of all regulatory approvals of the center.
Responsibility for cash handover to accounts at the end of each day (as applicable).