Lead L1 Application Support

Gurugram, Haryana
Work Type: Full Time

Roles & Responsibilities:

  • Oversee the installation and maintenance of software applications in order to streamline business operations.
  • Optimizing software application performance, installing updates and performing debugging procedures.
  • Performing analyses on software application functionality and suggesting improvements.
  • Ensuring effective front-end and back-end functionality of applications.
  • Consulting with the software development team, internal users and clients to improve application performance.
  • Managing code migration across environments to ensure continued and synchronized functionality.
  • Establishing the root causes of application errors and escalating serious concerns to the Senior Engineer.
  • Keeping a record of configuration changes and scheduling application updates.
  • Documenting processes and monitoring application performance metrics.
  • Providing front-end support to clients and colleagues in other departments.

Job Requirements:

  • B Tech Computer Science / IT with 5-8 years of work experience as an application support engineer in a related field.
  • Good communication & team handling skills.

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