Operations Supervisor

Delhi, Delhi
Work Type: Full Time

Manage the day-to-day activities of the Visa Medical Center & accountable to for all Visa application related operations.

· Maintaining MIS (Daily Reports, Handling OT data, Incentive data), Monthly Business Reviews.

· Handling the center effectively in absence of center manager.

· Overall administrative and people management responsibility.

· To ensure highest level of service standards & service quality are met during day to day operations at center.

· Monitor Security related issues.

· Training/ Mentoring the team and implementation of new processes, while working closely based on Instructions from the Center Manager and the Country Manager.

· Managing escalations for the center and provide effective resolutions.

· Assign staff duties and manage roster based on the trend analysis/footfall trend in each of the QMC.

· Ensuring compliance and timely updating of all regulatory approvals of the center.

· Responsibility for cash handover to accounts at the end of each day (as applicable).

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